Our Solutions
Walker provides a wide range of flexible solutions to maximize your technology investment and accelerate the success of your experience management initiatives.
Customer Experience (CX)
At Walker, we take pride in our role as an objective outside advisor. Our CX consulting is based on the latest research, proven practices, and extensive experience gained by serving hundreds of global businesses and brands. We do more than simply offer a list of uninspired recommendations to clients. We collaborate in a way that brings comprehensive customer experience insights to life.
Employee Experience (EX)
Customer experience and employee experience are inextricably linked. Every customer experience has an associated employee experience. World-class experiences don’t just happen. They need to be intentionally managed – crafted, executed, and refined over the long term. Whether you want to start listening to employees for the first time or take your employee experience to the next level, Walker can help.
As a Qualtrics-certified full-service Experience Management (XM) firm, our team of experts provides technology implementation, end-to-end managed services, and expert strategic consulting so you can deliver best-in-class experiences to your employees and customers.
Patient Experience (PX)
Most patient feedback programs to date have been too focused on retrospective and regulatory surveys, making it difficult for healthcare providers to meet the evolving needs of their patients in real time. Together with Qualtrics we have developed services that meet the needs of today’s healthcare providers.
Walker is prepared to deliver solutions that are more responsive, more comprehensive, and squarely focused on the voices of patients, family members, and healthcare providers.
Digital Customer Experience (DCX)
Now more than ever, customer experience leaders must monitor and assess the overall digital customer experience to ensure it meets the demands of their customers. What’s more, they must work side by side with UX professionals to ensure the consistent quality of each digital interaction.
Walker can help you navigate the balance and design a digital program that helps you understand what matters to your customers and why they behave the way they do – and be agile enough to improve their experience quickly.